How do I change the sender of email campaigns?

Introduction

When adding a new event website, set the details of the sender of emails, such as the invitation and automatic confirmation email. It is possible to change this information later.

For all email campaigns

In the overview of active event websites, click on for the event website where you want to change the sender information
Adjust the sender’s email address and name in the sender information
Click on the Save and Close button

For a specific email campaign

Go to Communications > Campaigns
Add a new email campaign or click to edit an existing email campaign
Under Custom sender, select Yes
Enter the sender’s name and email address, as well as the reply email address
Click on the Save button

For an automatic email

Go to Registration > Registration Form > Automatic Emails
Click on to edit an automatic email
Under Custom sender, select Yes
Enter the sender’s name and email address, as well as the reply email address
Click on the Save button

Good to know

Any out-of-office messages will be sent to the email address of the email sender; not to the set reply email address. If you want to prevent this, a workaround is available. In the following help article, Dana explains how to do this:

How do I change the email address that receives out-of-office replies?

Do you have any questions?

👋 Hello, Dana here! Did this explanation help you?

How do I change the sender of email campaigns?

Introduction

In this help-article

For all email campaigns

For a specific email campaign

For an automatic email

Do you have any questions?

In this help-article

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