How do I send a payment reminder?

Introduction

You always have insight into the status of invoices. Guests who have not yet made their payment (in full) have the status 'Confirmed' and should receive a payment reminder.

In this help-article

  1. Set up the payment email
  2. Process the payments (in case of payments by bank transfer)
  3. Go to Guests > Guest List
  4. In the search box, under Status , select the status Confirmed
  5. Click on the Search button 
  6. Click on in front of the guest’s name
  7. Go to the tab Invoices
  8. Click on the Send payment email button
  9. Confirm the action by clicking the Confirm button in the popup window

Good to know
Manually sending the payment reminder is only necessary if the payment is not made or if the guest indicates that he no longer has the payment e-mail. In the following situations, the payment email is sent automatically:

  • If the browser is closed before a payment is made
  • If the transaction fails
Practical tip
After the event, check whether the invoicing and payments are OK before archiving the event website. Once the event website has been archived, it is no longer possible to adjust, credit or resend invoices.

Do you have any questions?

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Ik heb dit help-artikel aangepast op 16 November 2022. Toch kan het gebeuren dat de uitleg niet helemaal klopt. Fijn dat je me hierover informeert!

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