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How do I set up payment emails?

If you are organizing a paid event, you can set up three payment emails in addition to the confirmation email. These payment emails are sent to the billing email address that the guest enters during registration.

The different types of payment emails

Invoice emailThe invoice email is sent automatically as soon as a guest successfully makes an online payment. You send the invoice email manually from the invoice book.
Payment emailThe payment email is sent automatically if a guest chooses to make the payment via bank transfer or when an online payment fails. You send the payment email manually via the details of a registration.
Credit note emailThe credit note email is automatically sent when a guest cancels or changes the registration resulting in a deduction. You send the credit note email manually via the details of a registration.

Setting up payment emails

  1. Go to Go to Registration > Registration Form> Automatic Emails
  2. Click on to activate the payment email or click to edit an existing payment email
  3. Adjust the sender information if necessary
  4. Enter the subject and content of the payment email
  5. Click on the Save button 
Practical tip
Add a button or link to the payment email with which the payment can be completed online. In the editor, go to personalize > buttons/links > complete payment.

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Last updated

7 November 2022

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