How do I track the status of all emails?

Introduction

View the status of sent emails and check whether all e-mails have been delivered correctly so that you can make adjustments where necessary.

In this help-article

Search the Log

  1. Go to Logs > Email & SMS
  2. Search by (a combination of) type, status, category and/or email address
  3. Click on the Search button

Insight into the information

  • Click on to see the email campaign as it was sent
  • Click on to view this guest’s details
  • Click on for the details of all statuses. The possible statuses are:
SendingThe email is prepared and offered to our mail server
ProcessedThe email is ready for sending on our mail server
DeliveredThe email has been successfully delivered to the recipient’s mail server
OpenThe email has been traced as opened
BouncedThe email was not accepted by the recipient’s incoming mail server
DeferredThe email was temporarily not accepted by the guest’s incoming mail server. The guest has not yet received the email at this time. We will try to deliver the email several times during 72 hours.
DroppedThe guest’s email address is listed as a blocked email address. The guest did not receive the email.

Good to know
Opening an email is based on downloading the images in the email. Because not everyone automatically downloads images, the number of emails actually opened may differ from the number shown in this report.

Practical tip
You can follow up on the status of a specific email campaign via the mailing list. In the following help article Dana explains how to do this:

How do I track the status of email campaigns?

Do you have any questions?

👋 Hello, Dana here! Did this explanation help you?

In this help-article

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Ik heb dit help-artikel aangepast op 20 January 2023. Toch kan het gebeuren dat de uitleg niet helemaal klopt. Fijn dat je me hierover informeert!

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