When adding an email campaign, you include the sender's email address. If the e-mail address is the same as that of (a large part of) the recipients, there is an increased risk that the e-mail campaign will end up in the spam folder. This has a technical reason, related to the IT environment within your organization. However, there is a solution and an alternative available.


Use an alias (alternative)

  1. Register a domain name that is similar to the domain name of your organization (for example, www.events-organization.com instead of organization.com)
  2. Set the email address as sender in different places in Halito!
    • Go to Invite> Registration form> Configuration> Settings> General
    • Go to Invite> Campaigns


Technical settings (solution)

  1. The IT department of your organization can whitelist the IP address of our mail server:
  2. In consultation with the IT department of your organization, we set SPF records on the domain name, so that emails can be sent from john.doe@organisation.com. Contact us at support@halito.com and indicate:
    • On which domain name SPF records should be set
    • What are the contact details of the colleague who will set the SPF records

Kom je er toch niet helemaal uit? Melissa helpt je graag verder via +32 33614801 of support@halito.com.

Dit help-artikel is het laatst aangepast op 1 January 2020. Door de constante ontwikkeling van Halito! kan het voorkomen dat de uitleg niet exact overeenkomt met de realiteit. Laat het ons gerust even weten als dit help-artikel niet correct is, zodat we het kunnen aanpassen.